We want to make sure ordering is as easy as possible, and understand that not everyone is computer savvy. Here we will explain how to download our order forms and submit them to us. It may be a good idea to print the instructions page to use while you download the order forms, instead of trying to remember the instructions.
Step 1 – How to Get Order Forms
First you will need to download our order form. We have three pages in which we list our order forms, but we recommend going to our page on Retail and Practitioner Orders. It looks like the picture to the left.
If this is overwhelming for you, contact us, and we can fax or email you a copy of our order form.
Step 2 – Find Our Order Forms
On the Retail and Practitioner Orders page, scroll down until you see a list of our order forms.
Step 3 – Download an Order Form
For each type of product we sell (Essential Oils, Flower Essences, Books), we have a separate order form. We also have two choices of order forms for you to choose from – Microsoft (MS) Excel or PDF. You will need to download one of these (see below for details on which type of order form is best for you).
How to Download a Form
To download a form, you click the link on either the “MS Excel” version or the “PDF” version. Depending upon your browser (i.e. Firefox, Internet Explorer, Safari, Opera, Chrome, etc.), what happens when you click the link will be slightly modified, but generally, a mini-window will open, asking if you either want to open the file or save it.
Here is what it will look like in the different browsers:
Firefox. Choose “Save” click “Ok”. The picture to the left is what that mini-window looks like if you use Firefox.
Internet Explorer. Choose “Save As”. Browse the folder you want to save the file to – We recommend saving it to the Desktop.
Safari. Choose “Save”. Another window will open and this allows you to choose where to save it. We recommend saving it to the Desktop.
Google Chrome. Downloads appear at the bottom of the window. In the bottom left corner, click on the button that is created (the button will be named the same as the order form file name). When you click it, it will open the file for you. Once it opens, we recommend saving the file to the desktop (In the program that opened for you – which will be Excel if you downloaded the Excel order form, or Adobe Reader or Acrobat if you opened the PDF version – at the top in the “File” menu, choose “Save As”. Choose to save the file to the “Desktop”, this way you can find it easily.)
Which Order Form Do I Choose? PDF or Excel?
1. PDF Version
This is a printable version of our order form. To view this form, you will need a program that allows you to view PDF files. If you can’t open the file, that means you do not have a PDF viewing program installed on your computer. The most popular are Adobe Reader or Adobe Acrobat. You can download Adobe Reader and install it on your computer for free by clicking here.
Print off this form, and it can be faxed to us 780-439-9540 or to our Toll-Free Fax 1-800-358-2275.
2. Microsoft Excel Version
This version will only work for you if you have the Excel program installed on your computer. We have saved it so that if your version of Excel is from the year 1997 or newer, it will open successfully. The benefit of the Excel version of each order form, is that it will automatically total up your order, so you instantly know how much your order will cost. (Note: Shipping and HST (if applicable) will be added to your order).
How to Use the Excel Order Forms:
In the Excel versions of our order forms, you will notice that you can’t click your mouse into every cell. This is on-purpose. What you can click on and enter text or quantities, is at the top, where you fill out your contact information, and in the “Quantity” column on each order form.
Step 1 – Fill out your name, address, credit card info at the top. You can simply click your mouse on the line and start typing.
Step 2 – Fill out the quantities of the items you wish to order. E.g. type in 1 in the quantity column beside Alberta Wild Rose if you wish to order 1 bottle of that flower essence.
Step 3 – Once you are complete, save the order form (in older versions of Excel, to save, you go into the “File” menu at the top, and choose “Save As”. In Excel 2007, you simply click the round button in the top left corner and choose “Save As”). Now you will need to choose a name for the order form. One suggestion is to put your name and type of product you are order (e.g. “Jane Doe Flower Essence Order”). Once you’ve chosen a name, click “Save”.
Step 4 – Now you need to either Email the form to us (see instructions below) firstname.lastname@example.org, or print of the form and Fax it to us 780-439-9540 or to our Toll-Free Fax 1-800-358-2275.
Step 4 – Send Us Your Completed Order Form
Once your order form has been filled out, you now need to send it to us. We have two methods:
If you printed off the PDF version of the order form, you simply need to fax it to us 780-439-9540 or to our Toll-Free Fax 1-800-358-2275. If you are using the MS Excel form, you can also print it off and fax it to us.
Email the form to us (see instructions below) email@example.com, or print of the form and Fax it to us 780-439-9540 or to our Toll-Free Fax 1-800-358-2275.
If you don’t know how to add attachments to emails, these instructions will help. (Please note, as there are so many email programs, we cannot possibly give instructions for all of them. So we will give general instructions, and if you cannot figure this out, we recommend doing a Google search for help, or simply using the printed version of our order forms).
Attaching the Order Form to an Email to Us
Create a new email to send. This will open up a new window. Enter our email firstname.lastname@example.org in the “To” part.
If you use Outlook or Outlook Express – To attach a file, if you use Outlook, what you can do is simply drag the order form file icon into the window. For example, if you saved the order form to the desktop of your computer, you will see that icon on the desktop. Click it but hold down the mouse button and drag the file into the new email to us window. This should automatically attach the file
If you use another email program, you will need to search for a button that allows you to attach files. Sometimes there is a picture of a paperclip beside it, sometimes not. When attaching files in any email program, when you click the “attach” button, you will need to search your computer for the location of the file. Above I was recommending saving the file to the “Desktop”, so hopefully you did this, so finding your file will be easy. If you saved your file in a different location, you will need to know this location in order to find the file to attach it to the email. For example, sometimes browsers (Firefox, Internet Explorer, Safari, etc.) will save the file in a “Downloads” folder. Or you may have saved it in “My Documents”, for example. Whereever you chose to save the file, when you are attaching the file to the email, find the file and follow the instructions your email program gives to attach the file.
If you cannot figure this out, we recommend doing a Google search for help, or simply using the printed version of our order forms.
If these steps are challenging for you we empathize. Unfortunately we are not highly technical either. So if you fax or email us, specify if you would like us to fax or email you our form to then fax it back to us. Please do not ask us technical questions, because we both have thin hair and will not risk pulling any more out. We do however, look forward to hearing for you and apologize if any of this is difficult.
Thanks very much,
~ Robert and Laurie